A legal disclaimer

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Privacy Policy & Terms of Service for CratingPro.com

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Last Updated: [01/06/2026]

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PRIVACY POLICY

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1. Information We Collect

Personal Information You Provide:

• Contact Information: Full name, email address, phone number (mobile and landline), business/shipping addresses

• Project Details: Item descriptions, dimensions, photographs, value assessments, special handling instructions, shipping destinations

• Payment Information: Credit/debit card details, billing addresses (processed securely through payment processors)

• Communications: Email correspondence, call records, chat transcripts, feedback, reviews

• Opt-In Information: Explicit consent for marketing communications, SMS/text messaging preferences

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Information Collected Automatically:

• Technical Data: IP address, browser type, device information, operating system

• Usage Data: Pages visited, time spent, actions taken, referral sources

• Cookies: Session, analytics, and preference cookies (manage via cookie settings)

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2. How We Use Collected Information

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Service Provision:

• Create accurate moving, crating and shipping estimates

• Schedule and perform packaging/crating and moving services

• Coordinate shipping with CratingPro Moving crews

• Process payments and send invoices/receipts

• Communicate project status and appointment reminders

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Business Operations:

• Improve services through analytics and feedback

• Conduct internal reporting and business planning

• Prevent fraud and ensure security

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Marketing (with explicit consent):

• Send promotional offers and service announcements

• Share company updates and educational content

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Legal Compliance:

• Comply with legal obligations and regulations

• Protect our rights and enforce agreements

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3. Information Sharing and Disclosure

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When We Share Information:

• Shipping Carriers: Delivery information (name, address, phone) for shipment completion

• Payment Processors: Secure transaction processing (we don't store full payment details)

• Service Providers: Companies assisting our operations (IT, analytics, customer service)

• Legal Requirements: When required by law, court order, or to protect safety

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When We DO NOT Share Information:

• "No mobile opt-in or text message consent will be shared with third parties or affiliates for their own marketing purposes."

• We do not sell, rent, or trade personal information to third parties

• We do not share personal information for marketing without explicit consent

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Opt-In Information Sharing:

• Email marketing opt-ins: Used only by CratingPro Moving unless you consent to partner offers

• SMS/text opt-ins: Used exclusively by CratingPro Moving for service communications

• All opt-ins: Withdrawable at any time via unsubscribe methods

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4. SMS/Text Message Program

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Types of Messages Sent:

If you consent to receive transactional, informational, and promotional SMS from CratingPro, you agree to receive these message types:

• Transactional: Appointment confirmations, project updates, delivery notifications

• Informational: Service reminders, business hours, policy changes

• Promotional: Special offers, discounts, service announcements

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SMS Program Disclosure:

"If you consent to receive transactional, informational, and promotional SMS from CratingPro Moving, you agree to receive these types of messages from us.

Reply STOP to opt-out; Reply HELP for support;
Message & data rates may apply;
Messaging frequency may vary.
Visit https://www.cratingpro.com/privacy-policy to see our Privacy Policy and terms and conditions."

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5. Your Rights and Choices

Consent Management:

• Email Communications: Opt-in checkboxes on forms, unsubscribe link in every email

• SMS/Text Messages: Separate opt-in required, text STOP to unsubscribe

• Cookies: Browser settings to manage preferences

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Data Rights:

• Access and receive a copy of your personal information

• Correct inaccurate or incomplete information

• Request deletion (subject to legal requirements)

• Object to or restrict certain processing activities

• Withdraw consent at any time

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6. Data Security

We implement industry-standard security measures including SSL encryption, secure payment processing, access controls, and regular security assessments.

7. Policy Accessibility

• Footer Link: Privacy Policy link in the footer of every page on cratingpro.com

• Web Forms: Prominent placement on all data collection forms

• Mobile Responsive: Accessible on all devices and screen sizes

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8. Contact Information

For privacy questions or to exercise your rights:

• Email: cpp@cratingpro.com

• Phone: 346-588-0899

• Address: 7055 Old Katy Rd. Houston TX 77024

• Online Form: https://www.cratingpro.com/contact

We respond to privacy inquiries within 30 days.

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TERMS OF SERVICE

1. Acceptance of Terms

By using CratingPro.com services, you agree to these Terms of Service and our Privacy Policy.

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2. Services Description

CratingPro Moving provides professional moving services, crating, packaging, and shipping preparation services including:

• Custom wooden crating construction

• Protective packaging solutions

• Pickup and delivery coordination

• Shipping carrier management

• Insurance documentation assistance

3. Customer Responsibilities

You agree to:

• Provide accurate item information and dimensions

• Disclose fragile or valuable items requiring special handling

• Ensure items are legally owned and permissible to ship

• Provide access for pickup/delivery at scheduled times

• Maintain insurance for items exceeding carrier limits

• Pay all charges as agreed upon

4. SMS/Text Message Terms

By opting into our SMS program:

• You consent to receive the message types specified in Section 4 of our Privacy Policy

• You acknowledge message frequency varies based on project status

• You understand message and data rates may apply

• You may opt-out at any time by replying STOP

• You may request help by replying HELP

5. Pricing and Payments

• Estimates are valid for 15 days

• Final pricing based on actual item dimensions and requirements

• Payment is required before shipment unless credit terms are established

• Late payments are subject to 1.5% monthly interest

• Cancellation fees may apply for scheduled services

6. Liability and Insurance

Our Liability:

• Maximum liability limited to actual shipping costs or $100, whichever is less

• Not liable for damage due to improper customer packaging instructions

• Not liable for carrier delays or damages occurring during transit

• Not liable for items improperly declared or undervalued

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Your Insurance Options:

• Carrier-provided insurance (limited coverage)

• Third-party insurance (recommended for high-value items)

• Declared value coverage through carriers

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7. Shipping and Delivery

• Delivery times are estimates, not guarantees

• Additional charges for residential deliveries or special requirements

• Storage fees apply for undeliverable packages after 30 days

• We are not responsible for customs delays or duties

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8. Cancellation and Refunds

• Cancellations 72 hours before service: Full refund

• Cancellations less than 72 hours before service: No refund

• Refunds processed within 30 business days

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9. Dispute Resolution

• Informal negotiation is required before formal proceedings

• Mediation is required for claims over $1,000

• Arbitration binding for claims under $10,000

• Venue for legal proceedings: Texas

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10. Governing Law

These terms are governed by the laws of Texas without regard to conflict of law principles.

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11. Modifications

We may modify these terms with 30 days' notice. Continued use constitutes acceptance.

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12. Contact Information

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For questions about these Terms of Service:

• Email: cpp@cratingpro.com

• Phone: 346-588-0899

• Address: 7055 Old Katy Rd. Houston TX 77024